Process Mapping培訓

開課地點：	深圳
授課時間：	2天
授課顧問：	文放懷
開課時間：	2006-12-18
市場報價：	0
購買價格：	0
審核時間：	我要報名2006-11-18 10:04:49

　　

學習對象

各級各類管理人員,生產.品質.工程工程師,主管,經理,總經理

課程目標

Addressing the ISO9

1:2


process mapping requirements. How to identify processes and distinguish from procedure Process mapping software Collecting data for process mapping Apply the recognised industry standard analysis technique of process mapping such as IDEF
. Identify opportunities and problem areas within existing business processes. Model and assess the impact of any proposed changes to a key process. Design and document robust and reliable processes, that meet the needs of your users and organisation. Carry out the analysis and design to precisely the level of detail required How to improve process performance Provides the opportunity to make real major financial saving through QM&T's pre and post course supported assignment scheme. Be QM&T validated and certificated Process Mapping practitioner.

課程內容

Course Structure Introduction Process Mapping provides the basis for the analysis, comprehension and design of key business processes. The delegate will understand how to create process maps that depict the current, or planned, business system and how to optimise the use of process mapping within any business environment. Modelling Simple Processes (Process Selection & Project Definition) Diagram Notation - This section explains the basic skills and knowledge needed to draw process maps, their structures and notation standards. Topics covered include: entities, data flows, processes, data stores and resource flows. Exercise - Drawing a simple process maps for a common business processes. Specific Diagrams - Introduces and then tests basic knowledge and skills in producing simple process maps as a way of documenting system scope and boundaries. Exercise - Shows the delegate how to draw a context diagram for a simple business system. Process Selection - How to select the most suitable process for evaluation. Conducing the Analysis (Understanding the Process) Gathering the information - Explanation of how and what information regarding the process needs to be established. The process objectives. The standards expected from the process need to be agreed, e.g. the quality standards of the quotations - levels of detail, quantity of information etc. What are the inputs, outputs, controls and resources required to run the process? What are the projected new targets that should be achieved following the re-engineering of the process? E.g. What is the ideal number of people to run the process? Process Evaluation - How to evaluate this information, now needs to be establish, discussed and agreed, with a view to establishing a better solution - brain storming, tree diagrams and other problem solving techniques. Refining the Process (Improving the Implemented Process) Process Performance - How determine measures of process performance. How to record and monitor these measures and how to establish a process performance initiative. Exercise - This exercise involves the drawing of a basic business process diagram using a context diagram and establishing appropriate performance measures.

師資力量

備注信息